T&Cs

1. Object

Made in France, in our workshops in Maine-et-Loire. Accessories developed with professional harpists. After-sales service provided by an expert technician. Partnership with Bow Brand. Delivery throughout Europe.

2. Products and Services

The products offered for sale or rent are described and presented as accurately as possible. Photographs are not contractual.

3. Price

Prices are shown in Euros, inclusive of all taxes, excluding any potential delivery or deposit charges.
DeAnciola reserves the right to change its prices at any time, while guaranteeing the application of the rate in effect at the time of the order.

4. Order

Any order placed on the website implies full and complete acceptance of these T&Cs.
The customer receives a confirmation email summarising their order.

5. Payment terms

Payment is made by bank card or any other method offered on the site.
The order will only be confirmed upon full receipt of the amount due.

6. Delivery and availability

Products are delivered or made available according to the terms specified on the website at the time of order.
In case of delay, the customer will be informed as soon as possible.

7. Right of withdrawal

In accordance with Article L221-18 of the Consumer Code, the consumer customer has a period of 14 days to exercise their right of withdrawal, except for exceptions provided for by law (personalised products, hire already begun, etc.).

8. Warranties

The products benefit from the legal guarantees of conformity and against hidden defects (Articles L217-4 et seq. of the Consumer Code).

9. Responsibility

DeAnciola cannot be held responsible for damages resulting from improper use of the equipment or failure to comply with operating instructions.

10. Customer Service

For any questions or complaints, customers can contact:
contact@deanciola.com

11. Applicable law and disputes

These General Terms and Conditions are governed by French law.
Any dispute shall be brought before the competent courts within the jurisdiction of DeAnciola's registered office, unless otherwise provided by law.